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• Customer Service Directory
• Value Added Programs
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Customer Service for your Medical Plan:

Any questions related to your medical coverage should be directed to the Customer Service Department.

Two ways to contact us!

CSH Insurance Agency
M-F 9am-6pm
Call us Toll-Free at (877) 786-8320

Blue Cross Customer Service Department

California Lumenos members should call:
866-837-4463 - CA Individual Lumenos
866-837-4595 - CA Small Group members

Call center hours:
Monday – Friday, 8:30 a.m. to midnight Pacific time
Saturday, 9 a.m. to 1 p.m. Pacific time

Call us Toll-Free at (800) 333-0912
Monday through Friday 8:30am to 12:00 Midnight Saturday and Sunday Closed

Mail claim forms and other types of correspondence to:

Blue Cross of California
P.O. Box 60007
Los Angeles, CA  90060-0007

Mail contract payments WITH payment coupon to:

Blue Cross of California
P.O. Box 54010
Los Angeles, CA 90054-0010

Mail contract payments WITHOUT payment coupon to:

Blue Cross of California
P.O. Box 9051
Oxnard, CA  93031-9051

Customer Service for Spanish Speaking Members:

Blue Cross of California has a dedicated toll-free phone number for Spanish speaking members.

(800) 777-2287
Monday through Friday 8:30am to 12:00 Midnight Saturday and Sunday Closed

Customer Service for Chinese Speaking Members:

Blue Cross of California has a dedicated toll-free phone number for Chinese speaking members.

(888) 888-8368
Monday through Friday 8:30am to 12:00 Midnight Saturday and Sunday Closed

Customer Service for Your Dental Contract:

Any questions related to your dental coverage should be directed to the Customer Service Department.

Two ways to contact us!

Call us Toll-Free at (888) 209-7852
Monday through Friday 8:00am to 7:00pm Saturday and Sunday Closed

Mail claim forms and other types of correspondence to
WellPoint Dental Services
P.O. Box 9066
Oxnard, CA  93031

Value Added Programs:

Blue Cross HealthyCheck SM
Regular health screenings are a vital part of promoting health. Blue Cross developed HealthyCheck to provide Blue Cross PPO and EPO members with affordable and convenient annual preventive care screenings.

Annual HealthyCheck screenings are available to Blue Cross of California members ages 7 to adult who have purchased their PPO or EPO health plan through their employer who has 50 or fewer employees, and to most members who have purchased their PPO or EPO health plan directly and not through their employer. HealthyCheck screenings are not routinely available for members who have purchased their insurance through an employer with more than 50 employees or to our mature members.

Eligible members can visit a HealthyCheck center once every 12 months.  Children aged 7 to 17 get certain dental, vision and hearing screenings, along with necessary childhood immunizations, for a single $25 fee. Adults can choose from two levels of screening for $25, or $75. 

HealthyCheck centers provide educational materials, including recommendations for developing a healthier lifestyle. In some instances, members may also be able to register for classes on health-related topics, such as weight loss and fitness. At the end of your screening, you'll receive a individualized health status report, which includes a copy of all your test results. Results are also sent to your doctor, and if appropriate, it may be recommended that you consult your doctor for a more thorough exam.

Call our toll-free number, (800) 274-WELL, for more information or to schedule an appointment, which will be set within 60 days and within 30 miles of your home or work location.

Blue Card®
The BlueCard program gives Blue Cross PPO members access to doctors and hospitals in participating local Blue plan networks throughout the nation. The program features assistance in locating these participating providers from a roster including more than 70 percent of doctors and 80 percent of hospitals in America. Blue Card extends “Power of Blue
cost savings and the security of access to quality health care, wherever you travel within the U.S.

Discount Programs and Products*
All Blue Cross Medical plan members can take advantage of discounts from 10-50 percent on a variety of alternative health care and wellness products and services offered by independent vendors. You can save on vitamins, nutrition and fitness programs, health clubs, hearing aids, eyeglasses and contacts, skin care products, educational materials and online health resources.

Health and Wellness Practitioners*
Massage therapists, registered dieticians, hypnotherapists and yoga instructors can help guide you on your road to wellness. A network of these professionally qualified practitioners offers Blue Cross members discounts averaging from 10-25 percent. These practitioners augment the acupuncture and chiropractic benefits covered in many of our medical plans.